Well, I asked how to remove it and they said to unscrew the shroud as in step 3 and then just pull up on the hand guard. It didn’t work that way for me. I think you have to pry it off and I didn’t want to damage it.What does that mean? Can it not be removed?? If so, I’d strongly consider returning mine as well. If it can be removed I’d still hang on to mine as I do enjoy it. I just want to be able to clean it and maintain it properly.