With Thunder Tactical there was no communication. The only time I herd from them was when I accused them of being snarky. He called me and said he wasn't snarky. But other than that, no communication. No answer to emails, no one answered the phone. I've sent 3 emails to Outdoor Sports, every time I got a reply within minutes or an hour maybe. I just sent an email, said I was just checking in. The reply, from Mariam, was almost immediate. She said the assembly and test is complete and it will be shipping Friday or Monday at the latest. Their customer service deserves a shout out. Woohoo!