So after my last email I seem to have struck a nerve and got a response. I've attached the email sequence below, starting with the response and followed by my 7th attempt at communication.
While I understand his plight his response seems to almost say he still didn't really give a hoot regardless.
Wes
It's not a question of caring, at least not on my end. The fact is is that you and everyone else that have slammed my email box and reported me to the BBB don't know whats going on Everyone just automatically jumps to the conclusion that I'm some lowlife deadbeat that took your money and ran. While we live in a time when that is a possibility, there are endless other alternatives. Normally I would say it shouldn't matter what is happening, but since everyone could give two hoots and they are only concerned with getting that last little $20 part in the fastest way possible, I get tired of hearing that i don't care, that my business is a scam, that as a vet I should have more honor and pride, and more endless BS than I care to even talk about. and my nights in the shop trying to get out all those orders.
The funny part to all this is that people don't realize, or at least stop to think what their actions do to other people. Sure I care that reported my company to the BBB. Why wouldn't I care about something that will never go away. No matter what you do or what response or outcome I may be able to provide, your comments will be there. And by submitting your complaint, it now takes more time away from fulfilling orders as I now have to respond to the BBB and tell them what I'm going to do to fix the situation. In all my 64 years I have never contacted the BBB, I have never contacted my bank and reversed the charges on a purchase I have made. I have never even left a bad review about a negative experience I have had. I have always lived by that if I didn't have something good to say to keep my mouth shut. I guess nowadays things are different.
If the roles were reversed, this order would be the last thing you would be concerned with. See Wes, if I didn't care and I had as little honor and pride as you seem to think, I would walk away and wouldn't even think twice about looking back, and I would not feel the least bit remorseful not worrying about you, your money or your order and I'd spend every bit of time...…... . But it is my pride and honor that prevents me from doing that. I'm at the shop literally 7 nights a week spraying parts and getting them into the hands of the people that trusted me with their money.
Normally, I wouldn't have even said anything. This is private information, plus I get, read and deal with deprecating emails like yours multiple times a day, and I apologize and swallow my frustration as my family circumstances are personal and I'm not someone to make excuses at someone else's expense. Ultimately the issue is mine, I take the responsibility for being behind. ……………………………………………………………………………………………….
You didn't get my apologetic reply because ……………………………………., I happened to read your email. I got tired of playing stupid games to pass the time, so I decided to make "good" use of time that is normally wasted, and your email was the first one I opened. It's funny because reading my own words reminded me of exactly what is important, and as long as I sit here, I am facing the most important thing to me at the moment, and when I get to the shop, my customers become the most important, at least until I go home.
Tonight when I get to the shop I'm going to do two things, first I'm going to try and reply to the mountain of emails that I know are waiting for me and I'll be back to my old self of being apologetic and kissing up to each and every customer, whether they have waited for 2 days, 2 weeks, 2 months or 6 months. Second, I will get your order taken care of and get it out to you. One little good thing in a mountain of bad.
I will forward your tracking information to you as soon as your label is created.
Regards
Cullen Demko
Republic Firearms
12351 Prospect Rd
Rear Building, Unit A
Strongsville, OH 44149
855-550-0100
So here we are working towards 2 months on my order and I’ve not heard a word from you. This is my 7[SUP]th[/SUP] attempt to get some kind of response from you. I have reported you to the BBB as I’ve stated but obviously you do not care. I’ve told you that I want my order or a refund, but again, you obviously do not care.
As a Vet owned company you should sure as hell have more honor and pride than this.
Ship my products or give me my money back. I will NEVER shop with you again and will tell others not to as well.
Wes