I ordered mine from DK Firearms for $375. When I received it it was a brick. Was unable to chamber even 1 round. The problems was the shell guide. There is a small switch similar to the safety on the left side of the lower just ablve the magazine. This switch controls the guide that guides the shell from the magazine to the barrel. When the switch is in the vertical position it is in the down position to facilitate removing the barrel when tearing it down for cleaning. When it is in the horizontal position it is supposed to be in the up position making contact with the barrel acting as a guide for the shells as they enter the barrel for firing. Mine malfunctions and does not make contact with the barrel. Instead it is about half an inch away from the barrel even when the switch is fully horizontal. Therefore when you pull the charging handle back to chamber a round, the round jams against the guide and goes nowhere. I contacted DK firearms and was told to contact PW Arms. I tried several times with no answer and no way to leave a message so I gave up. I took the shotgun to a gunsmith today and he said he can repair the faulty part so all will work out fine however obviously quality control is a big issue with the manufacturer of these firearms and support and warranty work is apparently non existent. The gunsmith said it should be fairly inexpensive to repair and I should have a functional shotgun when all is said and done and for that I am grateful because if I had to return it for repair or exchange I am not sure if that would have been impossible or not. I will keep everyone posted if any other issues are discovered with this shotgun.